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Camden Computing Services
  SupportStudentsFaculty and Staff_



Camden Computing Services provides wireless networking and printing throughout the Camden campus. This service is accessible to students and faculty with WiFi capable laptops (802.11a, 802.11b, 802.g). RUWireless is available in most campus buildings and outdoor locations.

The buildings and outdoor areas covered are marked in red on the following map. Move your mouse over a building for more detailed building maps and information:


Before using the RUWireless network, you must first log in with your Rutgers NetID and password.

After turning on your laptop, open a web browser. If the RUWireless login screen does not appear hit the Home button.



Secure Access

It is important to remember that wireless connections are not necessarily secure. Malicious users can perform techniques allowing them to see any unencrypted data sent or received from the Internet. To ensure a secure, encrypted connection it is absoultely necessary to run secure applications. When logging into websites, make sure that the site is using SSL (an https:// URL). Use SSH instead of telnet and Webmail to check your email. If you use an email client like Eudora, Thunderbird, or Outlook configure it to use IMAPS (SSL) for your incoming email and TLS for your outgoing email. For more information on SSH, please visit: Using SSH. If you are interested in setting up a VPN connection for added security and encryption please contact help@camden.rutgers.edu.

For additional security considerations while on RUWireless, such as anti-virus, firewalls, and operating system patches, please visit: http://www.camden.rutgers.edu/computing/bluesocket.php



Printing

For information on printing printing from your laptop or wireless device, please visit: http://printing.camden.rutgers.edu



Experiencing Problems?

To access RUWireless, make sure that your laptop is equipped with an 802.11a, 802.11b or 802.11g wireless network adapter and that the proper drivers have been installed. Most out-of-the-box installations should be able to acess RUWireless. However, if you experience any connection problems please try the following:

1.) Check your wireless card's network association and signal strength. Confirm that your card is associated with the wireless network named OIT-Camden. If the signal strength is not very good or excellent (3-5 bars), try relocating to an area with better coverage or fewer users. These can both be found by double clicking on the wireless network icon in the system tray of a Windows computer or in the Network settings of System Preferences on a Mac system.

2.) If you did not receive an IP address, try to refresh/renew/repair the address/connection. Make sure to configure your TCP/IP settings to obtain an IP address and DNS server from the network (via DHCP). You will be assigned an IP number that begins with either 172. In Windows, you can check your IP by double clicking on the wireless network icon on the task bar and then clicking on the Support tab. Click the Repair button to try to get an IP if none is listed or the IP begins with 169. To check your TCP/IP settings for DHCP, click on the Properties button on the General tab and then double click on Internet Protocol(TCP/IP). On a Mac OS X computer, the IP address and DHCP settings can be found by clocking on the "Advanced" button on the Network settings tool in System Preferences. DHCP can be selected from the TCP/IP tab.

3.) If you did receive an IP address, but do not get to the login screen after opening a browser, manually enter the following address: https://(gateway IP)/login.pl where (gateway IP) is the IP address of the gateway received from DHCP. You can find this number by viewing the support tab on the wireless network connection in a Window's system tray or in the Network tool of a Mac's System Preferences.

4.) Run an updated anti-virus scan against your system, run a spyware/adware scan against your system with an application like Ad-Aware or Spybot, and make sure that your web browser is set to either directly connect to the Internet or to auto-detect proxy settings for the network.

5.) Use the following settings for your wireless card: SSID should be set either blank or to "OIT-Camden", WEP/WPA/WPA2 should be disabled, network authentication should be disabled, the network type should be set to "infrastructure", and the channel should be set to either 1, 6, or 11 These can be set by configuring your wireless card's driver, by using any configuration software that came with it, or in control panel or system preferences.

6.) The drivers for some wireless card's will allow you to boost the power sent to the antenna. This can usually be set from the 'Advanced' tab of the wireless card's "driver properties" found in the Windows Device Manager. This will use additional power, reducing the charge on a laptop's battery.

7.) If you have been blocked by the IDS (Intrusion Detection System), your computer has generated a high number of connections within a short time frame, repeatedly. This is typically because of a virus, worm, or spyware, but can also be triggered by file sharing programs such as iTunes, Limewire, Soulseek, and bittorrent. The block will be revoked after 10 minutes. If your system continues to be blocked and you do not believe it is because of any intentional activity, you may have an issue with a virus, worm, or spyware. If this occurs before the RUWireless login screen, first disable any Internet-accessing programs such as email clients, Instant Messagers, iTunes, system tray apps, Windows updates, etc. and try again.



Wireless Networks in Residence Halls

OIT provides wireless support for the labs in the Apartment and Tower Residence Halls. OIT does not, however, provide support for personal wireless networks or devices run in rooms. Individuals running wireless networks will be held responsible for any misuse of them. For suggestions on securing a wireless network in your room please read: http://ruwireless.camden.rutgers.edu/residencehalls.php



Campus Policies

You are expected to abide by all of the rules and regulations of the campus and university as well as proper etiquette while attached to RUWireless as explained in the campus policies (which includes links to the Rutgers University Appropriate Use Policy and other OIT Guidelines).

Data transfers are limited to 500 MB per day and abusers will be contacted via email. Failure to respond to the message after three business days will result in a lock being placed on the account. Network access will be unavailable until the situation is resolved. There will be additional action taken for repeat offenders.

Daily bandwidth usage can be monitored by visiting: https://www.camden.rutgers.edu/computing/wireless-usage and logging in with your NetID and password.



Questions/comments regarding Camden Computing Services or this web site
can be directed to: help@camden.rutgers.edu.
Last updated: August 14, 2008, 10:58 EDT.

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